Frequently Asked Questions

Q: How do I request service?

The FAU Help Desk is the first step in getting help for CoE Technology. You can call them at (561) 297-3999 or fill out the online form to request service http://vup.babycatcher.net/helpdesk

** In emergencies please contact us directly by sending us an email to coetech@babycatcher.net.

Q: How do I request visual aids equipment (Projector and a laptop)?

For Boca Campus: you may contact the FAU Audio Visual Department (561) 297-3707
http://vup.babycatcher.net/oit/instructional/av_services.php

For Davie: http://vup.babycatcher.net/oit/partner-campuses/services/AV-Rates.php

For Jupiter: http://vup.babycatcher.net/oit/partner-campuses/services/AV-Rates.php

**If you cannot be helped by the Audio Visual Department due to equipment shortages or time pressures, CoE Technology Services can provide a limited amount of loaner computers and projector equipment. You may email your request to: coetech@babycatcher.net

Q: How do I register for technology training?

You can visit the following website to register for technology training http://vup.babycatcher.net/oit/training/.

Q: Who do I contact for emergencies situations?

In emergencies please contact us directly by sending an email or by calling the Help Desk at 561-297-3999.

Q: How do I make changes to my COE faculty website or COE Departmental website?

Please refer to this page for detailed instructions on submitting any College of Education website changes.